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WIA Technologies Inc. [WIATech TM ]
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HelpDesk



Q1.? How do you do Port Forwarding and when is it necessary? –need to know this for Demos and manual

A   >  E.M.> Suggested 1. to rephrase to " ports' forwarding" 2. It is described in the Eagle Vision" manual 


Q2 Is it necessary for end-users to get a static IP address to operate their StreamVision systems?

A >  No, a DDNS service is freely available and easy to set up


Q3 What lenses are appropriate for what installations, cameras, environments and budgets?

A> Specs for cameras and lenses are available online.  Price sheets are available upon request


Q4 Does it matter if the client’s box or server’s box firewall is turned on?

à (server or router?) Yes, Port forwarding must be enabled from the server if the server is behind a firewall.  A firewall on the client does not affect access to the server. ( See Q1)


Q5: Where does the recorded data go? (to the client’s file system or the server’s)

A: Recorded data goes to a predefined area on the Server’s hard drive (HDD).  Once data is recorded, a user accessing that historical data from a client (via StreamVision™’s Video Explorer) may opt to extract a fragment of that data (video fragment) and copy it to any appropriate media accessible to the client’s PC (memory stick, hard drive or burn to a DVD).  Still images may also be extracted from the historical data and likewise copied or printed.


Q6: How about storing to different media?

A>Video fragments may be burned to a DVD, a CD, a memory stick, a hard drive (HDD) or any electronic media available to the client or server (DVR)  machine.  All DVRs come equipped with a DVD burner.  The same is true with still images with the additional capability to make a high quality print.


Q7:
If recording is turned off via any one of the active clients, does that mean that recording is turned off for the server or all other clients?

A> The majority of administrative and technical actions on the DVR can be controlled through the clients but only by users who have administrative permission.  This includes the ability to turn recording on or off on a camera by camera basis.


Q8: Once you select a day (or a group of days) from the historical data calendar, can you select a sub-set of that block of time (increase time granularity)?

A> Yes, this is called ‘zooming in’ on time.  Likewise, you can ‘zoom out’ and to a ‘denser’ time granularity.  This is an easy to use mechanism that is clearly described in the user manual


Q9: Does ‘Next Page’ (in the historical data search) equate to ‘next day’?

DBM> This depends on whether or not you have ‘zoomed in’ on the timeline.  As you zoom deeper and deeper the time represented in the time band becomes less and less.  This time granularity is kept until the user ‘zooms out’.  Therefore, each ‘next page’ is a step forward into the next time segment of the same granularity.  Before an ‘time zooming’ is performed, next page will take you to the next day of archived data.


Q10:
How do you control the playback run speed (fast vs. real time-true time speed i.e. 1 second = 1 second)?

A>  The two arrows on the historical image retrieval tool bar move you forward and backward through the recorded imagery at real time speed.  To enable fast playback click on the icon that shows a little man running.  You can adjust the playback speed via a right-click on the mouse which will display a menu that allows you to select the fast playback speed. 


Q11: How does the historical data drag tool work (functionality)?

A> Click and drag the cursor over a vertical section of time bands (green vertical bands on the right of the screen).  As you drag, that section will turn pink.  When you release the cursor, the section you dragged over will expand to fill the entire vertical time band field. This is called ‘time zooming’.  You can continue to do this until you see the actual records that make up the collected imagery.  To zoom back out you select the left arrow in the tool bar at the top of the screen above the green time bands.


Q12: What is the vertical divider (thin white line) in the historical drag tool for?

A > Each vertical green band represents the imagery collected from a separate camera.  Each green band is separated by a thin vertical white line.  When you place your cursor over the green time bands and left-click, a thin horizontal line appears that shows you where in the time bands you are currently located.  If you click on the right arrow (tool bar at the top), you will see the thin white horizontal line begin to more down the bands and the collected images from the cameras will begin to play


Q12: Is there any hierarchy of control within the clients over server functions?

A> All control over the DVR functionality from the clients is via the level of permissions granted to the user account that is logged in.


Q12:
In Preferences -> Direct X properties -> Max Hardware Accelerator – what does it mean/do?

A>  This is an option  for synchronization of loading and processing and to reduce unnecessary buffering in real time observations.  Enabling this feature results in a noticeable improvement of image quality.  It is recommended that this feature be enabled.


Q13: In the same drop-down, what does “Free Unused Surfaces” do?

A > Surfaces???????  Let's figure out


Q14: Does clicking on the check mark force a save even if you don’t want to (to close a sub-screen)?

A > There are two ways to save the changes you have made to your configuration or display: (1) click the check mark on left side of the tool bar, or (2) click on the image on the right side of the screen that has four diagonal green lines and the word ‘SAVE’ on a block that crosses the lines at a right angle.  The first case (check mark) will save and exit.  The second case will save without exiting.


Q 15: How do you enable/disable the ‘On screen monitor’ display

A > Simply iconize your client window then right click on the icon to display a menu.  Click on the selection that says ‘On Top monitor’.  You can resize the display or drag it to a convenient location on your screen


Q16: What is the correct comparison for image quality of a print (digital camera quality)?

A>  specify ....


Q 17: Where is StreamVision™’s  low bandwidth particularly advantageous?

 A> The StreamVision™ image format was designed expressly for CCTV applications.  StreamVision™ has other trademarked technologies that together with its image format result in extremely low bandwidth requirements without sacrificing image quality.    A low bandwidth means that there is less data being transported, processed and stored.  That equates to less bottlenecking, faster processing time and far less storage needed to store an equivalent amount of imagery.  At the same time, StreamVision™ is also renowned for its exceptional image quality.


Q18: Does my warrantee include service or only equipment?

A>WIA Technologies has a user support line where qualified technicians can help you troubleshoot any problems that may arise.  The equipment comes with a manufacture’s warrantee on the hardware.  Your dealer or installer should provide you with service options should they be required.


 Q19:
Are these “replacement” warranties?

> Yes, if a component fails that is under warrantee, replacement is an option should that be deemed the most convenient solution for the customer


Q20: Can I do my own installation?

A>.Users who buy directly from us and have the necessary skills to install and configure a system on their own are certainly welcome to do so.


Q21: If yes, how will it affect my warranties?

A>Manufacture’s warrantees will not be affected as long as equipment has not been damaged or abused due to improper installation procedures.  A technical support line is available but any equipment that requires servicing must be shipped back to WIA Technologies.


Q22:
Whom do I contact if I have questions or problems?

A> 1-301-942-8324 (1-301-WIA-TECH) 


Q23: Is WIA Technologies a U.S. company

A> Yes


Q23: Is training available (if so, what does it cost)?

A> Training for Dealers and Installers is free.  Training is available to others for a minimal fee.


Q24: What is the correlation between a camera number and the number I see in the camera frame on the client?

A>Each camera is assigned a logical number according to the port and card it is connected to at the time the system is configured.   These assignments don’t change unless the card to which that camera is connected is reconfigured


Q25: Can you selectively enable/disable PTZ camera control for a given client

A> PTZ camera control is managed via user account access limitations and permissions.  Only user accounts that are granted PTZ camera control can operate the camera’s Pan, Tilt and Zoom features.  Otherwise, camera movement can be controlled from any active client.


Q26: Why does your system use coax cable to the cameras (instead of IP or thin wire)?

A>  Our systems can use Ethernet style (thin wire) cable as well as coaxial.  However, the cables we use are ‘Siamese’ style cables that carry an additional power line along with the data line in order to power the cameras.  Coaxial is also heavily shielding and has a heavy gauge conductor which minimizes signal loss and isolates interference.  Existing hybrid (and old-style) systems also rely on coaxial cable to connect between their cameras and DVRs (or AVRs).  Our use of coaxial as a primary data conduit instantly makes our systems compatible with other existing analogue and hybrid CCTV systems.


Q27: Do you have any options other than coax cable?

A>   Yes, our systems can work with Ethernet cable


Q28: Are IP cameras supported?

A> Yes, we have the capability to include IP cameras in our systems though we do not recommend them for all applications.  The StreamVision™ systems work most efficiently with analogue style cameras


Q29: How do I hook up an IP camera to a StreamVision system?

 A>  IP cameras must be configured for the system just like any other camera.  Technical information on hooking up an IP camera is available in the manual


Q30: Can you individually record (or not record) by camera (i.e. turn recording off for some and not for others that are connected to the same DVR)?

A> Yes, every camera can be turned off or on individually via admin tools but only by users who are granted that level of access control


Q31: How do I exit a sub-screen?

A> Clicking on the checkmark or the ‘X’ (upper left hand corner) will always take you back one screen.  The checkmark will save your changes, the ‘X’ will not.


Q32:
On what Operating System’s (OS’s) is the server supported?

A> StreamVision™ runs on MS-Windows and comes embedded on the server/DVR.  On what OS’s is the client supported?

A> The StreamVision™ clients are freely downloadable and run on all recent MS windows operating systems including MS Mobile 6 (for PDAs)


Q33:
Does Elartech offer online upgrades and bug fixes like Microsoft?

A> Yes, bug fixes are also downloadable and free


Q34: Can you continue to upgrade (MS software upgrades and patches) to your client PC ?

A> Yes, just make sure that the version of StreamVision™ you are running is compatible with your version of MS-Windows


Q35:
Does the Server box have to be dedicated to running StreamVision™ only?

A>It doesn’t have to be but it is recommended for ultimate performance of your StreamVision™ system


Q36: Does the client box have to be dedicated?

A>No, there can be as many client boxes as you like and they do not need to be dedicated StreamVision™ clients


Q37: 
What is the true pixel size of the image sent from the camera to the DVR?

A> 640x480, the VGA Std.


Q38:  How does this compare with IP or Megapixel cameras?

A> ?????????


Q39: How scalable is any Elartech (StreamVision) system?

A>The systems are very scalable in every sense of the word.  It is easy to add cameras (up to 16) to any DVR or to remove them.  If you need more than 16 cameras, you just add another DVR.  You can add as many DVRs as you like in multiples of 16 maximum cameras per DVR. Using the multi-client you can simultaneously view as many 32 cameras from any number of DVRs depending on how you want them displayed.


Q40: How hard is it to upgrade from a lower end system to a higher-end system (e.g. SV-Lite to SV-Pro)?

A>A DVR ‘box’ can also be easily upgraded to handle more cameras (more cards, in multiples of 4 cameras per card).  Anything that is upgradable in a PC is upgraded in a DVR provided you remain compatible with the requirements of the StreamVision™ system

A> I have comparison table. Please remind me and I'll provide you with 1 ?????


Q41: Is delta sensitivity controllable from the client?
yes.

A>Yes


Q42: Can the server be controlled remotely?

A> Some console commands are available + standard MS XP remote control (if set up properly in MS Windows sense or PV Anyware).


Q43: Why are some functions “grayed out”

A>Grayed out functions and features on not working either because permission has not been granted for that feature to the user account or a configuration decision


Q44: How do you capture sound (what equipment do you need)?

A> Any standard microphone, compatible with PC system. There is an option to activate the sound recording on the server 


Q45: How much data storage is created for each setting (frames per second, delta sensitivity) and what level of settings are recommended?

A> ?????????????


Q46: Is StreamVision™ authentication recognized by law enforcement or the legal system?

A>Yes!  StreamVision™ incorporates a digital signature in still JPEG images. An authentication tool is then used to verify the image. No image can be altered without destroying the digital signature which in turn is detected by the authentication tool.

The video database is constructed using a proprietary format that segments the collected data in a manner that makes it impossible to alter the database without rendering it unreadable.


Q47: Can StreamVision™ servers or clients run on linux or Mac systems?

A>No, they only run on Windows systems


Q48: Some Luxar™ cameras are certified to meet IP66 and IP67 IEC standards.  What do these standards mean and by whom are they certified?

A> ??????????????????


Q49: How does an end-user or dealer calculate the most efficient use of resources based on available settings and options?  (storage vs. settings calculation formula)

A> ???????????


Q50: What back-up and archive options does an end-user have available?

A> There are archival backup options built into the server administration software.  These are thoroughly explained in the user manual.


Q51:
àWhat is a D-1 format and how does it relate to StreamVision™?

A> ????????????


Q52: What qualifies as a megapixel camera?

A>  -- [800x600 pixels and above ??]


Q53: Does any other vendor use your image format?

A> No other vendor uses the StreamVision™ format though there is at least one other that uses a similar technique.  The ACC format (called ????) is the closest to StreamVision™’s


Q54: Does a proprietary format such as StreamVision™’s cause compatibility or other non-standardization concerns or problems?

A>No! The StreamVision™ format is an internal format designed expressly for CCTV applications.  Video clips from the database can be read by the Nero DVD/CD reader software installed on any Windows machine to which the video clip is exported.  Also, when the clip is exported, a small amount of code that allows reading of the clip is exported along with it.


Q55: What is a PTZ camera?

A> A PTZ camera is a motorized camera, usually mounted inside a protective dome and hung on a ceiling or from a wall.  It can be controlled remotely to Pan, Tilt and Zoom (PTZ) so that it can point in any direction horizontally and through a limited range vertically.  It can also zoom in for close-ups or zoom out for a wider field of view.


Q56: What is the highest quality imagery obtainable on your system (and how do you get it)?

A> Because of our proprietary image format, low bandwidth and low data loss we are able to display, capture and retrieve exceptionally clear imagery


Q57: Do you employ pre-alarm recording?

A> No. Our systems have a motion sensitivity capability down to four pixels.  The ability to detect motion at this level precludes the necessity for pre-alarm recording.  No other system on the market can make this claim


Q58: What is R-CAD and how is it used?

A> R-CAD and Alarm Scheduler is a unique feature that consists of hardware and software.  The Alarm Scheduler can be configured to execute logical components as a result of objects entering user-defined zones in a camera’s field of view.  This can be used to send text messages, e-mails, activate audible computer generated warnings or greetings or many other things.  Combined with the R-CAD box any USB connectable device (e.g. home automation, alarms, automatic locks, lights, etc) can be activated by an object or person entering a pre-defined zone.  Furthermore, the logic that enables these actions is customizable to allow end-users to expand the capabilities of the R-CAD/Alarm Scheduler to almost any imaginable application.


Q59: Who makes your cameras?

A> Our cameras are assembled in the U.S. from high quality components that meet or are manufactured specifically to our specifications. 

Q60: What known brands do you sell (cameras and lenses)?


A> Other than our Luxar™ brand or cameras and lenses we also sell  Gantz™ cameras and Computar™ lenses

Q61: Who makes your lenses?

A> Lenses are made by a factory that we partner with.  They are made to our specifications and the lenses are true ground glass, not plastic.


Q62: Why are fast frame rates advantageous (don’t they take a lot of storage)?

A> Fast frame rates are advantageous in certain situations.  By the NTSC standard (the standard used in North America) a frame rate of 30 FPS is considered Real Time.  The StreamVision™ Pro and Enterprise systems are both capable of delivering 30 FPS per card.  A recently released version the StreamVision™ server/DVR can reliably achieve 30 FPS per port (four 30 FPS channels per card).


Q63: What warrantees do you offer?

A> StreamVison™ and Luxar™  products carry the strongest factory warrantees in the CCTV industry.  DVRs are warranted for 3 years with an optional extended warrantee of 5 years.  Cameras are warranted for 2 years, lenses for 5 years.  Power supplies carry a lifetime warrantee.  We do adhere to a replacement policy in cases where that is to the customer’s advantage.  Unlike many other vendors, customers are not kept waiting with a broken system while components are under repair.


Q64: What level of technical support do you provide?

A> We partner with the dealers to ensure that all technical understanding has been transferred through extensive dealer training and support.  WIA Technologies in collaboration with the manufacturer provides a technical support hotline that is open from 9:00 AM ET to 8PM ET.  Special emergency services may also be provided on a case by case basis.


Q65: Why should I buy a StreamVision™ system
?

A> StreamVision™ systems and Luxar™ products are leading the field technologically in hybrid CCTV systems due to their trademarked technologies.  We are a company with a 10 year track record of exceptional products and exceptional service (read our testimonials).  We have the strongest warrantees in the industry and a very intuitive yet powerful interface, easily scalable and adaptable systems with built-in features unavailable in virtually any other system on the market.  We also have a very competitive price structure so you get a lot of ‘bang’ for your buck.


Q66: Is a StreamVision™ system practical for home security or Nanny-Cams?

A> Due to the scalability of the StreamVision™ systems they are suitable for almost any application.  Because the clients are free and downloadable to virtually any Windows-based PC (including PDAs) they enable easy remote access of live feeds or recorded imagery from any Internet connected location.


Q67: What are the hidden costs if I purchase a system from you?

A> There are none.  Clients are free and can be downloaded from the StreamVision™ Web site.  Any software upgrades for a particular model of DVR OS or server software are also easily downloadable and free of charge.  Likewise, any software enhancements or improvements to the clients will be downloadable and free.  Extended warrantees and user-level training (dealer training is free) will have up-front charges.  Any extended technical support that goes beyond the normal consultation service will be arranged on a case by case basis.


Q68: How compatible are your cameras (Luxar ™) with other systems?

A> Yes!  These are fully compatible cameras (both analogue style and IP) with standard connections.  Similarly, existing cameras can be added on to StreamVision™ systems


Q69: How reputable is your company?

A> We have been in business for ten years and are well established on the U.S. West Coast.  Our East Coast office (in Silver Spring, Maryland) was established early this year.  We have a solid reputation with our customers (link--read our testimonials) where in one case a well-known brand name system was removed and replaced entirely with our products.


Q70: How does data compression work?

A> Data compression utilizes a complex software algorithm to reduce the size of a data file whether it be an image, text or metadata file.  It is a way of reducing the excess information from a file in such a way that it does not destroy the critical information.  When a compressed file is opened it must be re-assembled to make it readable again.  A well designed compression algorithm will compress a file quickly and without harming the critical data and also be able to allow for quick re-assembly of the file


Q71: How does your data compression algorithm differ from other vendors?

A>We have one of the best compression algorithms in the industry.  Not only in the algorithm itself but in how it’s employed.  (>>>EXPLAIN HERE<<) Our trademarked Flexible Delta Compression™ has ten times the compression capability of MPEG4 and even surpasses the now highly touted H.264 compression engine.  Another feature of our compression technique is its ability to be controlled by the administrator.  The degree of data compression is completely adjustable from no compression to a very high level via a very easy to use interface that someone with administrator privileges can configure.  The end result of our compression and image formatting techniques is extremely clear recorded imagery that is easily (and intuitively) retrievable.


Q72: How does image authentication work; how can you ensure that an original image has not been altered?

A> The StreamVision™ image format was developed expressly for CCTV applications in particular to enable capture of clear still images for purposes of identification and legally acceptable evidence.  When a still image is extracted from the recorded imagery it is exported in a JPEG image format.  A digital signature is encrypted inside the JPEG image along with other information that is displayed on the image itself.  StreamVison™ provides an authentication tool which, when run by the user reads the encrypted signature and can detect whether or not the image has been altered from its original state.  If as much as one pixel has been altered from the image, it will fail authentication.  Regarding video clips, the database that stores the video imagery is partitioned in a unique, proprietary format.  If anyone attempts to alter the database in any way it is rendered unusable.


Q73: What are the maximum cameras that can be supported by one DVR?

A> One DVR can support a maximum of 4 video capture cards.  Each capture card can support a maximum of 4 channels.  Each camera requires 1 channel.  Therefore, a single DVR can support a maximum of 16 cameras


Q74: How many DVR’s can you use in one system (maximum)?

A> There is no limit to the number of DVRs you can network to a particular system or site.  The multi-clients enable viewing of and unlimited number of DVRs regardless of where they are connected or what system they are dedicated to.


Q75: What are the maximum number of clients you can support (per DVR and per system)?

A> There is no limit to the number of clients you can download, however, it does not make sense to have more than one of the same client one PC unless you have multiple people logged in to the same PC simultaneously.  It does make sense to download all of the available clients that are suitable for a particular PC: the standard client, the multi-client, and the multi-client32.  You would run whichever client is appropriate for the situation.


Q76: Are the number of supportable clients related to the number of cameras or capture cards you have installed on your DVR

A> No, there is no correlation between the number of cameras or capture cards connected to or installed on your server and the number of available clients.   Clients can be downloaded to any Windows PC from the StreamVision™ Web site.


Q77: Do you provide updates and patches to your software?

A> Yes!  Updates and patches are freely available via downloads from the StreamVision™ Web site.


Q78: Are clients free?

A> Yes!  (See Q 76 above)


Q78: What is a Codec?

A> A Codec is the encoding and decoding data compression mechanism within a digital CCTV system that handles the data manipulation of CCTV operation: 1) transmission, 2) storage, 3) encryption, 4) decryption and 5) editing.  StreamVision™’s proprietary codec is unique in the industry for its efficiency, extreme sensitivity, high resolution and compact format.


Q79: What format does your still image capture store in?

A>  A digitally protected and certifiable JPEG format (see Q 72)


Q80: What is  (1) CIF  (2) QCIF  (3) 2CIF  (4) 4CIF
?

A> CIF stands for Common Intermediate Format.  These are image resolution designations that describe the number of rows and columns of pixels that comprise an image frame.  They are defined as follows: CIF=320 x 240, QCIF=160 x 120, 2CIF=640 x 240, 4CIF=640 x 480.  The StreamVision™ systems are configurable as to format designation and standard so they have the ability for interntional requirements compliance.  In the U.S. StreamVision typically uses the 2CIF format for scenes which involve significant movement and 4CIF for less active scenes.


Q81: Why is low bandwidth important and what part of the system does it affect?

A> Low bandwidth describes a situation where the data handling capacity of the conduit is notably greater than the amount of data being transmitted through that conduit.  It is important because the opposite case (too much data being transmitted, insufficient capability to handle it) caused what is known as ‘bottlenecking”.  In other words the data flow is restricted at some point causing either a loss of data or back-up of data (or often both).  In CCTV systems it can cause a loss of either live feed video or recorded video.  It can cause a processing delay or a time lag between what is actually occurring in an event and what is displayed.  It can also slow down capture speed (Frames per Second, FPS) or sometimes even crash the DVR.  StreamVision™ due to its image format and other technologies has very low bandwidth requirements despite rendering exceptionally clear recorded (and live feed) imagery.


Q82: What is the VGA standard?

A> The Video Graphics Array (or VGA) standard is a color video display standard; a set of specifications that guarantees compatibility among systems and establishes some technical requirements including a maximum 720 x 480 pixel video rendering.  -- [300K pixels in the complete image] ??


Q83: How do you determine what lens to use for a particular camera or application?

A> Depending on your requirements and specific set-up there are many options for pairing lenses with cameras.  Please link--reference the following chart to get a basic idea of what lenses are best suited to what cameras and in what applications.  The most effective way to properly ‘spec-out’ a site plan for CCTV layout and installation is through a CCTV Visual CAD application. This software allows you to design your site plan on your PC and provides you with 3-D rendered images of your entire surveillance area, interior, outside and under different lighting effects and environments.  These packages will actually generate displays that show you what each camera will see before you install or even purchase any equipment.  WIA Technologies offers training classes in using CCTV Visual CAD packages and also offers them for sale.  We also offer a design service to spec-out a CCTV implementation (using the Visual CAD package) for customers who would prefer to outsource that part of their installation process.


Q84: What difference does the size or brand of a HAD card make in the image quality of any given camera
?

A> ??????


Q85:
How do I reset the configuration to accommodate a dynamic IP?

A> Using a DDNS service will eliminate this concern.  DDNS services are freely available on the Internet and are relatively easy to set up (see Q2)


Q86: Can I leave the PC’s firewall turned on or will it interfere with the system’s operations?

A>???? PC firewall vs. Router’s firewall, port forwarding, etc.


Q87:

A>    Can client settings or adjustments affect other clients connected to the system?

B>     What is the advantage of leaving the Display refresh rate (on Auto)?

C>     Can all cameras (including PTZ and IR) perform motion detection?

D>    Can delta sensitivity be set for all types of cameras?

E>     Why does the delta pick up non-moving objects (e.g. doorknobs)?

F>     What is the meaning of delta sensitivity (high-low)

G>     Is Nero (necessary for displaying video fragments on a PC) freeware?

H>    Will video fragments play on Macs or Linux boxes if they have Nero

I>       How do you operate and control a PTZ camera?

J>      Are any of the dome camera enclosures bullet-proof?

K>    What level of vandal resistance do they qualify for?

L>     What verifiable standards do your cameras meet?

M>   How many TV lines do your products produce?

N>    How are vandal resistant domes constructed (what materials makes them vandal resistant)?

COMPANY HISTORY Founded in 1991 in EU, DVR software developed in 1998, represented and built in the US since 2004, total 79 employees in three countries  
RECOMMENDED MODEL # & YEAR INTRODUCED SV-Enterprise 1.5TB or SV-Enterprise Elite (with Hot-Swap RAID and redundant PS), 2006
QUANTITY OF UNITS SOLD PER YEAR 2006 data: 65,000 video channels sold worldwide (approx. 6500 units)
PUBLISH `MTBF FIGURES MB 108,165 hrs, PS 100,000 - 200,00, HDD 700,000 hrs, Optional SV35 HDD 1,000,000 hrs
MANUFACTURE SITE Kent WA
PROCESSOR TYPE Intel Pentium D 940 Dual Core 3.2GHz or better
TECH SUPPORT LOCATION & HOURS AVAILABLE Kent, WA toll free daily 6AM - 10PM live support, after 10PM voice mail
WARRANTY PERIOD 3 years standard, 5 years extended
WARRANTY SITE Kent, WA
FACTORY TRAINING yes, free ( limitations are set individually per customer needs)
ADVANCE REPLACE 24 hours replacement or individual loaner program
DVR-ANALOG ONLY SV-Mobile
NVR-DIGITAL ONLY N/A
COMBO DVR/NVR Complete Hybrid System
MAX INTERNAL ANALOG CHANNELS PER BOX 16
MAX INTERNAL DIGITAL CAMERAS PER BOX 16
ANALOG/IP COVERTER CAMERAS PER BOX 16
OPEN ARCHITECHTURE IP STRUCTURE & BRANDS SUPPORTED Open IP Structure; Brands: Axis, Panasonic, Sony, any other brand by request
MAXIMUM RECORDING FRAMES PER SECOND 480FPS
MAXIMUM DISPLAY FRAMES PER SECOND 480FPS
REAL TIME RECORDING CAPABLE-16 CAM & DI Yes
MAXIMUM RESOLUTION NTSC 640x480 , PAL 756x512
MAXINIMUM & MINIMUM INTERNAL SORAGE 6TB
RAID STORAGE RAID 0,1, 5, 10 (Elite Series or NAS) RAID 0,1, 5, 10 (Elite Series or NAS)
USB MASS STORAGE Yes
ON BOARD CD/DVD DVD-RW, Dual Layer
VIEW APPLICATION WRITES TO CD/DVD Yes, Plug and Play Video Client with Full Search
OPERATING SYSTEM Windows XP Professional or Windows XP Embedded
VGA OUTPUT & RESOLUTION D-Sub 15 pin , DVI Out (optional) Resolution up to 2048 x 1536
S-VIDEO OUT Yes by request
COMPOSITE A OUTPUT ?
COMPOSITE B OUTPUT ?
REALTIME MULTIPLEXER OUT: A OR B COMPOSITE ?
TIME DIV MULTIPLEXER OUT: A OR B COMPOSITE ?
VOLTAGE OPTIONS AC 85-264V 47-65Hz , DC 12V, 24V, 48V, 110V
USB INTERFACE 2 front, up to 6 rear
SERIAL INTERFACE Yes
TCP/IP INTERFACE Yes 10, 100, 1000
UDP CAPABLE with Ballun by request
UNICAST Yes
MULTICAST Yes
DYNAMIC INTERFACE Yes
STATIC INTERFACE ?
COMPRESSION SCHEME Proprietary Flexible Delta with Noise Filtering (freezing)
ADAPTIVE NETWORK STREAMING A Trade Mark feature of StreamVision
IMAGE FILE SIZE Variable: Key Frame 20KB - 50KB, Delta Frame 0.2KB - 10KB, Saved JPEG for print 100KB - 200KB
KB/SEC @ 2CIF recording stream or broadcasting stream???
KB/SEC @ 4 CIF recording stream or broadcasting stream???
STORE DAYS 16 CAM CON REC, IFPS, 250G & MAX RES average 30 days with moderate motion, including Key Frames and Delta Frames
MOTION DETECTION MIN PIXELS TO TRIGGER REC 4 pixels, no pre-alarm recording needed
FRAMES PER SECOND ADJUST ON MOTION yes, Dynamic Frame Rate
QUANTITY OF MOTION ZONES PER CAMERA 4800 motion recording zones, 10 programmable alarm zones
REMOTE ADMINISTRATION Complete
MOTION SEARCH advanced MultiCam motion Search (multi camera synchronization)
HEAD END NOT ANALYTICS ?
RECORD ON MULTI CAMERA EVENTS Fully programmable
PRE & POST RECORD after motion Deactivation Delay up to 10 sec default, programmable if more than 10 sec needed, no pre alarm recording is needed
POS/ATM TEXT INSERT ?
POS/ATM SEARCH ?
EDGE MOTION ANALYTICS ?
MULTICAM SEARCH A Trade Mark feature of StreamVision
SITES PER SCREEN up to 128 sites with Multi-Client and with 4 monitors per system, 32 per one screen, virtually unlimited with screens running on background
POP-UP MOTION full screen
PRIORITY ZONES ?
THUMBNAILS PER SCREEN ?
#OF SIMULR/T VIEWERS 32 (Enterprise license)
#OF SIMUL ARCH VIEWERS 32 (Enterprise license)
B/WIDTH IF 2 SITES VW 1 CAM ?
OPERATOR LEVELS Supervisor (admin), Users with various access rights: all but admin, view only selected cameras only, view archive, PTZ, triger alarm recording
TITLE SIZE ADJUST yes
TITLE LOCATION ADJUST On / Off
TITLE COLOR ADJUST yes
AUTO ALARM ON EVENTS yes, programmable
EMAIL CLIENT yes
EMAIL STATUS NOTIFY yes, incl. start/stop rec., camera faults, user connected/disconnected, etc.
PDA INTERFACE Windows Mobile 2002, 2003, Mobile 5, Mobile 6 (PDA only), Symbion 40, Symbion 60
ALARMS IN PER UNIT 2048 with USB I/O controllers (one USB controller has 8 inputs, 8 outputs, support up to 256 USB controllers)
ALARMS OUT PER UNTI 2048 with USB I/O controllers (one USB controller has 8 inputs, 8 outputs, support up to 256 USB controllers)
PTZ VIA IP NETWORK on Server On-Screen
PTZ CROSS I-FACE ?
AUTO TRACK PTZ Fully Programmable
FIX CAM ZONE TRG PTZ Fully Programmable
AUDIO INPUTS 2
AUDIO OUPUTS 1 stereo
MIN 16 CAM H/W $LIST
S/W PER CAM $ LIST FREE
S/W PER CLIENT $ LIST FREE
S/W PER IP VIEWER $ LIST COSTS FREE
S/W/UPGRADE LISTS $ COSTS FREE (Enterprise License is included in SV-Enterprise DVR series)
S/W MAINTENANCE LIST $ COSTS ?

 

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